Privacy Policy | Silkroad Grading LLC

Effective date: September 11, 2026
Last updated: September 11, 2026

1. Who This Policy Covers

This Privacy Policy explains how Silkroad Grading LLC (“we,” “us,” or “our”) collects, uses, discloses, retains, and protects information through silkroadgrading.com, its forms, tracked telephone numbers, email channels, advertisements, and related lead-management systems.

Privacy contact:
Email: admin@silkroadgrading.com
Mail: Silkroad Grading LLC, 679 El Parque Dr, El Paso, TX 79912
Phone: (210) 983-0554

2. Information We Collect

We collect information that a visitor voluntarily submits through our website, including:

  • Name

  • Business or property name

  • Job-site location or city

  • Phone number

  • Email address

  • Preferred contact method

  • Service requested

  • Timing and project details

  • Photos or plans you choose to upload

We do not request Social Security numbers, driver’s-license numbers, financial-account credentials, or other sensitive identifiers through our parking-lot inquiry forms. If you submit unnecessary sensitive information, we will restrict access to it and delete or securely dispose of it unless there is a documented lawful need to retain it.

We may also collect technical information automatically, including IP address, browser type, device type, referring page, approximate location derived from IP address, pages viewed, form events, campaign source, and timestamp. Whether we collect this information depends on the analytics, advertising, call-tracking, CAPTCHA, hosting, and security tools installed on the site.

If calls are recorded, the phone greeting discloses that fact before recording begins. If text messages are sent, the consent flow, opt-out method, sender identity, message frequency, and applicable terms are presented at the point of consent.

3. How We Use Information

We use information to:

  • Respond to your request

  • Assess whether a contractor can serve your property

  • Route your inquiry to the appropriate receiving business

  • Schedule a callback or site visit

  • Communicate with you about your inquiry

  • Maintain business records

  • Prevent abuse and secure the website

  • Measure marketing performance

  • Improve our content and services

  • Comply with law or contractual obligations

We do not use your information for a different purpose than the one you were told to expect when you submitted it. If information may be shared with multiple contractors, sold, or used for marketing by a separate company, the form and consent notice say so plainly before submission.

4. How We Share Information

We may share information with:

(a) Silkroad Grading LLC or the contractor responsible for evaluating or performing the requested work. This is the primary recipient of your inquiry.

(b) Service providers acting under contract. This includes hosting, form, CRM, call-tracking, analytics, security, email, SMS, and backup providers who help us operate the website and respond to inquiries.

(c) Professional advisers, insurers, or authorities when reasonably necessary to comply with law, enforce agreements, or protect rights and safety.

(d) A successor in a merger, sale, restructuring, or asset transfer, subject to lawful notice and applicable restrictions.

We do not sell your personal information to third parties. We do not expose your information to an unknown buyer merely because that buyer is willing to pay.

5. Cookies and Similar Technologies

This site uses essential cookies for security, forms, sessions, and functionality. It may also use analytics or advertising technologies if enabled.

We maintain a current vendor inventory that identifies each tool, its purpose, the data it collects, its retention period, and its opt-out mechanism. If non-essential cookies or targeted advertising are used, we provide any consent choices required by applicable law and honor legally required opt-out signals.

You can control cookies through your browser settings. Disabling essential cookies may affect how the site functions.

6. Retention and Security

We retain information only for as long as needed for the purpose it was collected, for legitimate business operations, dispute resolution, legal compliance, accounting, fraud prevention, or enforcement of agreements. We maintain a written retention schedule for form submissions, call logs, recordings, messages, analytics identifiers, and backups.

We use reasonable administrative, technical, and physical safeguards appropriate to the information and the system. No internet transmission or storage method is completely secure. Access follows least privilege, administrative accounts use multi-factor authentication where available, vendor access is reviewed, backups are protected, and suspected incidents are documented and escalated.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to the information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Request portability of your information

  • Request information about how your information has been disclosed

  • Opt out of certain marketing or sale/sharing activities

To exercise any of these rights, contact us at admin@silkroadgrading.com. We may need to verify your identity before responding. We may deny or limit a request where a lawful exception applies.

You may stop marketing emails by using the unsubscribe link in any marketing email. You may stop marketing texts by replying STOP where that mechanism is offered. Opting out of marketing does not necessarily stop operational communications about an existing inquiry, unless required by law or you ask that all contact cease.

8. Children’s Privacy

This site is intended for business and general audiences and is not directed to children. We do not knowingly request information from children. If a parent or guardian believes a child submitted information, contact admin@silkroadgrading.com so we can evaluate deletion and any legal obligations.

9. Texas and Other Jurisdictional Disclosures

If you are a Texas resident, you may have additional rights under applicable state law. If you are located in another jurisdiction with a comprehensive privacy law, you may have rights under that law as well. The specific rights available to you depend on your location, our size, our data practices, and applicable exemptions.

To inquire about jurisdiction-specific rights, contact admin@silkroadgrading.com.

10. Changes and Contact

We may update this Privacy Policy when our data practices change. The “Last updated” date identifies the effective version. Material changes are presented in a reasonably noticeable way where required.

Last updated: September 11, 2026

Privacy contact:
Email: admin@silkroadgrading.com
Mail: Silkroad Grading LLC, 679 El Parque Dr, El Paso, TX 79912
Phone: (210) 983-0554